Managers everywhere avoid difficult conversations with employees, hoping that the problem will solve itself. Usually, the problem gets worse.
However, many managers have learned techniques to handle these conversations in a way that leave both the manager and employee happy with the result. How do they do it?
- 5-part conversation method that gets results
- Specific questions that soften the blow – and get the message through
- Words and phrases that will keep you out of legal trouble
- Termination: The toughest conversation
- Poor personal hygiene
- Unacceptable behavior
- Chronic lateness
- Excuses and inconsistency
- "She's making more money than me!?"
- Inappropriate dress
- Criticize without trampling egos: The dos and don'ts
- Eliminate the anxiety of confronting difficult employees
- Head off negative attitudes – before they spread
- Keys to delivering hard-hitting messages, without being the "bad guy"
|Delivery:||Immediate electronic download (in PDF format)|