Special Executive Report
Executive Phone Skills for Business: A guide to clear, concise and effective business conversations
Do your managers sound knowledgeable and professional over the phone? Do they leave callers with a positive impression? Are their conversations effective and to the point? Powerful phone skills are vital in today's business world. The problem: Most managers and executives are off topic and unclear. Here's help:
| The Solution: | "Executive Phone Skills for Business: A guide to clear, concise and effective business conversations" |
Pass-along training for your entire organization in just 30 minutes:
- Strategies to grab callers' attention, eliminate distractions
- Key ways to greet and build rapport on the phone
- Create and leave effective voicemail messages
- The right questions to ask in almost any phone conversation
- 40 guidelines and tips to sharpen phone skills
Jammed with proven techniques, examples and language, this fast-read executive report gives you actionable tactics you can use today to increase your managers' effectiveness over the phone and improve their communication skills.
Communicate effectively over the phone:
- Words and phrases to soften the blow when discussing bad news
- Negotiation approach to get what you want
- How to keep calls short and even eliminate some
- Win callers over with empathy: Tips to get on their side
- Language to leave callers with a positive last impression every time
"Executive Phone Skills for Business: A guide to clear, concise and effective business conversations" is a clear, no-nonsense approach anyone can use to better handle telephone conversations with customers, business associates and colleagues.
Handle problematic conversations professionally:
- 4 steps to calm angry callers, defuse tough telephone situations
- Words and phrases that kill credibility - and their alternatives
- An apology you should never make
- The customer's not always right - how to handle it
- Making transfers so you don't frustrate callers